Managing communications with stakeholders is a critical task that project managers need to create and manage to a specific communion plan. Creating a consistent plan enables the flow of clear and relevant information to stakeholders. A predictable communication process allows PMs to manage expectations better and helps keep stakeholders engaged and supportive.
Here are 3 quick tips for effectively communicating with project stakeholders.
1. Crafting Your Plan Early: Spend the time up-front to define your plan and processes for communicating up and out. Setting up a consistent cadence for stakeholder communication, creates a foundation of predictably for you and for them.
2. Knowledge of Audience: Work to understand your stakeholders and what success looks like for all parties. Try to understand their interests in the project and how its performance affects them. Be aware of the key performance indicators (KPI), they use to determine success and risks along the way.
3. Collaboration and Engagement: Your plan should include bi-lateral communication where you seek and receive stakeholder feedback openly and objectively. This will involve and keep them engaged throughout the project. A good time to do this may be around key project milestones.
Stakeholders want to be informed. Project Managers need to be strategic in building a project communication rhythm with relevant messaging that is tied to their interests. They also need to be proactive in soliciting feedback on progress and whether it is meeting stakeholder expectations. Doing these things not only keeps stakeholders engaged but it also keeps PMs ahead of potential issues that arise and can help them mitigate any disruption from non-supportive stakeholders.
Crafting a clear plan is not difficult but it does take some discipline. These three guidelines can be used as the foundation for that plan. The trick is to build a process that works for you and is something you can stick to. Along the way, monitor it to see what is working and change or enhance it as needed. Doing this will ensure stakeholders will be up to date and engaged, which will help you make the project the success you want it to be.
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