We all want to be heard. To be both heard and understood, when it comes to communicating in the workplace, it is critical to keep these strategies in mind.
- Know what you want to accomplish. What is the key message or theme you wish to communicate? Before you begin, you need to know what the desired outcome is. What is the exact reaction you want to get from your audience? Before speaking, try to visualize mentally how you want your audience to look when receiving your message and the way you want them to feel afterwards.
- Know your audience. It is important to understand what your audience also wants from your communication. Before communicating, try to better understand your audience. Who are they? What do they already know? Do they need a lot of details? What may they want to hear? Are they engaged and interested in what you have to say?
- Know yourself as a communicator. Everyone has a unique way of communicating his or her message. Try to identify what your personal style is. Focus on cultivating your authentic voice through your communication. These may be unique to you, such as your way of thinking, the vocabulary you use, your voice and tone, and the body language you convey when communicating. Pay attention to the speed at which you speak and the tone of your voice.
- Use the 3 communication C’s. Focus on communicating clearly, concisely and confidently, particularly in your verbal communications. A good rule of thumb is the “rule of three.” Do not introduce more than three items at a time or try to accomplish more than three things in meeting. It is good to clearly state: “I have three points of feedback. First…Second…and Third…” Use fewer words and choose the ones that convey specific support for your ideas. Be confident in your knowledge and opinions and your audience will stay engaged.
- Be heard through active listening. The proverb states that we have two ears and one mouth, and that we should listen twice as much as we speak. One of the best ways to be heard is to be a good listener. Often when others speak, we are just waiting for a break where we can jump in to share our opinions or experiences. Practicing active listening and pausing to collect your ideas before your share yours will refocus the audience’s attention on your message.
- Eliminate Negativity. Work to eliminate these absolutes in your communications - should, have to, always and never. Most often, these four words will come across as extreme, judgmental and bossy. This will create some audience resistance to what you are trying to communicate.
- Be prepared. Be prepared by doing your research and having visual aids to support your message. Go into all communication armed with the facts and data points needed to convey your message if challenged. Review your message in advance, to determine whether there is conflicting data, and try to anticipate where there could be a difference of opinion.
Keeping these seven tips in mind will help you command an audience’s attention. They will not only hear you, but will also be more deeply engaged in your message.
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